New Patient Consultation Policy
To schedule an appointment, we charge a non-refundable $50 deposit that can be used toward your first service. If you fail to cancel within a 48-24 hr. timeframe, your deposit becomes non-refundable, and an additional deposit will be required for a new appointment reservation.
Please Note: We require a credit card on file to hold your appointment for our cancellation policy.
Medspa Cancellation / Rescheduling Policy
We require a minimum of 24-48 hours notice to cancel any appointment. If you fail to cancel within this timeframe, your deposit becomes non-refundable, and an additional deposit will be required for a new appointment reservation. New clients are requested to arrive 15 minutes early to complete paperwork.
Our patients are paramount to our practice, and this cancellation policy is designed with their best interests in mind. Each appointment is exclusively reserved for you, but it also represents an opportunity for others who may seek that specific time slot. As a gesture of consideration towards both our providers and fellow patients, we urge you to provide at least 24-48 hours’ notice if you need to cancel or reschedule.
If you cancel or miss your appointment within the 24-48 hours timeframe, a $50 missed appointment fee will be charged. While we understand unforeseen circumstances can arise, please note that each reserved appointment entails financial commitments for staffing and operational costs that we must honor. To uphold the integrity of our appointment system, cancellations or reschedule requests made with less than a full 24-48 hours notice will incur a $50 service fee. Kindly communicate cancellations or reschedules via phone or text only to 916-333-4906, as emails or responses to automated messages may not be promptly monitored or received.
Fees collected under our cancellation, reschedule or no-show policy cannot be credited toward future appointments or refunded. By scheduling an appointment with Aesthetic Envy, you agree to these terms and conditions.
Late Arrivals
Arriving more than 15 minutes late may result in rescheduling your appointment, with a potential $50 late cancellation fee.
Refund Policy
We do not offer refunds on any services rendered. Aesthetic results vary from person to person. While we do our best to achieve desired outcomes, results cannot be guaranteed. Clients are responsible for any additional treatments needed to achieve desired outcomes. Additionally, we do not offer refunds on prepaid services or refunds to deposits made on services. Funds can be reallocated to a Spa store credit OR can be used towards the purchase of the different services offered at the Medical Spa.
We do not offer refunds or exchanges on products. All sales are final.
There are no refunds on Gift cards. Gift cards must be presented at the time of purchase.